Reviewing the Best Full-Service Car Wash in Kansas City KS

5 Comments

1. 

   Ptera Dactyl Post Author 11 months ago Reply

   Absolutely disgusted at the response I received via email to a damage report filed merely 11 days after signing up for their unlimited monthly promotion. On my third visit, my antenna was completely ripped out of my Infiniti QX4. Being a 2002, it was still in excellent condition, and the woman who responded to my claim via email was accusatory and claimed that this COULD NOT HAVE HAPPENED. I wonder if there isn’t a dumpster on site filled with the many items that become violently dislodged from their customer’s vehicles on the daily. Reading other reviews, I am sure I must go in person to immediately end my membership before months or years pass without being able to reach someone by phone.

   Sadly, I was a hopeful new customer just under month ago. In a mere three car washes you have completely destroyed any chance of my future business, and I am not a person who often leaves reviews, but this needed to be said.

   No integrity and no value in their customer service response team. One kind thing I can say is that the young lady who signed us up and the other young lady who gave me the information needed to file a damage claim were very responsive and kind. Beyond that, no dice. Do yourselves a favor, ladies. Go work somewhere you will be appreciated and paid what you’re worth. Kevin’s ain’t gonna be able to get you there. 🎲🎲

   *Edited post response: You would have a better chance at regaining my trust if you could ensure I regained my antenna. I noticed on so many other responses there is an email to reach out to for further communication to resolve the issue. This was lacking in the response you left here. Perhaps you could offer a legitimate solution, that would be a positive step in regaining said trust.

2. 

   Nicole Miller Post Author 11 months ago Reply

   Zay was very helpful and polite in cleaning my car mats for free and sharing info about the wash options. The front entrance people were amazing today helping me to see the value in getting signed up for the monthly unlimited washes. Best car wash in town with unlimited car detailing tools and cleaners. Favorite spot to go.

3. 

   Rich McCafferty Post Author 11 months ago Reply

   Kevin’s car wash did not do well today for me. Most of the cleaners were filled with water. No chemicals at all. I got a nice scuff on my fender when I washed it today then I have to try to get buffed out. This is the second time that this is happened that one of the car washes. I usually go to Omaha to get my car washes done but I like to travel and be able to wash it when I go to Kansas City to see my family. The air nozzles barely worked last time that I was there for blown up crevices. Today they had zero air at all and the air nozzles. Overall was pretty dismal experience compared to normal even from this location. Everybody seem to be ticked off at the world around there. None of the employees had very happy personality. If this was normal, I would not pay a monthly charge for this. Look at the pictures you can see I went around for a whole bunch of different stations and took pictures of the different bottles. You can definitely tell by the glass cleaner that is water down diluted really bad summer nearly pure white, I also noticed it in the all purpose cleaner and in the scented carpet spray. I went there two weeks ago to the same location and I honestly felt that it was below par for what I expect at all the other locations I go to a Russell Speeder’s. Today it was much worse than when I speak of the personalities I talk to two people walking by and didn’t even understand what they were saying because they’re mumbling and avoiding eye contact.

4. 

   William Leopard Post Author 10 months ago Reply

   Went here on July 14, 2023, to have my car washed as usual. Ended up with getting my bumper pulled off. Went to file a complaint and a member hands me a business card and says I have to do it online. Go to file the complaint and get charged to fill out and send the form. Then on top of it is a third party the form gos through. In the end it’s going to cost me a thousand dollars to fix, and probably will never here from them. Will never use there services again and would not recommend it to anyone.

5. 

   Kenneth Hilton Post Author 8 months ago Reply

   This afternoon I stopped at this car wash for the last time. I purchased the premium wash. After the wash was done I notice that the flare gaskets on my vehicle were damaged and missing. The manager approached me after the incident stating that I failed to read the sign stating that their car wash was not responsible for any damages and any vehicles 5 years or older. This was however only told to me after the vehicle was damaged. The staff failed to inform me of any liability that this could happen. My vehicle has clearly aftermarket parts. I stated on my arrival that this was the first time I have been to their car wash but they still failed to inform of the possibility of damages. I have never been through a car wash that has damaged my vehicle before, so as a normal customer of a service I did not this that I should be worried of the concern to my property. Kevin’s Car wash refused to watch CCTV Footage of the incident and review the clear damages as well as provide me a refund. I am very disappointed and dissatisfied with service and hospitality. My family has been members with the wash for sometime and referred me to the location. I would not recommend anyone to this wash again. The manager failed to provide me with customer service information or even his name, which I later to found out to be Paris Powell. I left today with about $200 in damages and a dirty truck. Thank you Kevin’s Wash Kansas City!